Call Center Agent Bilingual

Location: Colorado Springs, CO

Department: Call Center

Type: Full Time

Min. Experience: Mid Level

Call Center Agent Bilingual for SecurCare Self Storage in Colorado Springs, CO!


Are you looking for a CAREER, Instead of a Job, then SecurCare Self Storage is looking for you. We are seeking an Energetic, Experienced, and Highly Motivated Full Time Call Center Representative to join our team.

SecurCare Self Storage, Inc. is a privately held Colorado company based in Lone Tree, Colorado. It was founded in 1988 for the business of developing and acquiring Self Storage facilities.Since our founding, SecurCare has built its business to 120+ stores in multiple states. We currently operate under the names of SecurCare Self Storage and Colonial Storage Centers.

APPLY TODAY:  

This position involves or requires the following:

  • Bilingual Spanish
  • Shifts may Vary, Possible rotating days off.
  • Call Center experience
  • Supervisory Background and/or ability to work unsupervised
  • Experience in Sales and Marketing
  • Computer experience required on Microsoft office programs
  • Must be able to manage multiple tasks and projects
  • Reports to Call Center Manager
  • Accurate filing and record keeping
  • Basic Math Skills
  • Handle Accounts Receivables
  • Excellent customer service and phone skills

Benefits:

  • Bonus potential
  • 401K Retirement plan with matching
  • Paid time off
  • Storage Unit Discounts


We are a smoke free environment


WE ARE AN EQUAL OPPORTUNITY EMPLOYER!!

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Cover Letter*
Do you currently work for SecurCare? If so, which location and position?
Have you worked for SecurCare or for a company acquired by SecurCare in the past? If so, what year, department, or property?*
Are you over the age of 18?*
Please identify and explain all periods of unemployment during the last five years:*
Please list any job related training or skills you possess:*
Please list any other experience that you may have that would be relevant to employment with SecurCare:*
How did you hear about this position (ie Our Job Board, Facebook, etc.)*
Do you have a current valid Drivers License?*
Do you have a reliable vehicle that is covered by auto insurance, that you can use to complete work errands?*
What is your minimum hourly wage requirement? Please be specific.*
What are the hours you're available to work on Monday?*
What are the hours you're available to work on Tuesday?*
What are the hours you're available to work on Wednesday?*
What are the hours you're available to work on Thursday?*
What are the hours you're available to work on Friday?*
What are the hours you're available to work on Saturday?*
What are the hours you're available to work on Sunday?*
What languages other than English do you speak fluently?*
This job is a full time position which ranges from 39-40 hours per week. How many hours are you available to work per week?*
SecurCare Self Storage is a drug & smoke free environment. Smoking is only permitted in designated areas when off the clock. Do you have any concerns with this?*
Are you willing to relocate?*
When can you start work?*
Did you review the job description as outlined in our ad?*
Are you able and willing to complete these job details as outlined?*
Are you comfortable making bank deposits alone while carrying cash on you?*
Are you comfortable running errands for the store when needed?*
How many years of sales experience do you have?*
How many years of customer service experience do you have?*
How many years of experience do you have managing accounts receivable and collecting debt for past due accounts?*
How many years of experience do you have dealing with budgets and profit and loss statements?*
How many words per minute do you type?*
This position may require basic math skills. Please answer the following questions:

True or False:

23 plus 8 = 31*
Please review the list below. Please indicate which words are spelled incorrectly:

Wensday
Definitely
Celerbity
Proceedure*
If a customer's payment is $28.17 and they give you two twenty dollar bills, how much change are they owed?*
True or False:

20% of 1000 = 20*
True or False:

17 plus 16 = 33*
If a customer's payment is $178.92 and they give you two one hundred dollar bills, how much change are they owed?*
True or False:

2% of 10,000 = 200*
True or False

If a customer's payment is $328.72 and they give you $340.00, you should give them $11.28 in change.*
True or False:

92 minus 58 = 44*
True or False :

250 minus 163 = 86*
This position may require you to work by yourself or with others for periods of time. The following questions refer to how you prefer to work. Please respond with the answer that fits best.

When working, I prefer to work:*
Please select the response that best fits:

How much supervision do you prefer?*
Please select the response that best fits.

I don't mind working in an office environment.*
Please select the response that best fits.

I don't mind working outside to clean and complete light yard maintenance.*
This position may require sales of merchandise and other products. The following questions refer to how your experience with sales.

Please select the response that best fits.

In the past I have found that it is fairly easy for me to close sales.*
While this position is not commission based position, do you have any experience working in a commission based position?*
If Yes, What percentage of your annual income was commission based?*
Please explain in detail:

What kinds of sales are easiest for you to close. Please write N/A if you do not have experience with this.*
Please provide a detailed response:

In the past what methods did you use to close a sale with a customer? Please write N/A if you do not have experience with this.*